FCA guidance for insurers and insurance intermediaries during business interruption test case

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This FCA guidance highlights the steps that the FCA expects firms to take in order to:

  • identify the potential implications of the test case on their decisions regarding claims and complaints;
  • keep policyholders informed about the test case and its implications; and
  • treat policyholders fairly during the test case and when it is resolved.

The guidance came into effect on 17 June 2020.

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