Ashfords LLP is a Data Controller. During the course of our activities, we will collect, store and otherwise process personal data. We recognise the need to treat personal data in an appropriate and lawful manner, and to resolve data protection complaints promptly and efficiently.
If you consider that we have infringed your data protection rights, you can make a data protection complaint.
You can raise a data protection complaint by contacting our Risk and Compliance team using the contact details below, setting out full details of your concerns:
Risk and Compliance team, Ashfords LLP, Ashford House, Grenadier Road, Exeter, EX1 3LH
Telephone: 01392 333535 / Email risk&compliance@ashfords.co.uk
Alternatively, you may wish to contact the Risk and Compliance team through the ‘Get in touch’ form on our website https://www.ashfords.co.uk/contact
Our Risk and Compliance team will arrange for your complaint to be investigated in accordance with the procedure set out below:
We will acknowledge your complaint promptly, but in any event within 30 days.
If we need clarification on any aspects of your complaint, we will ask for further information before investigating your complaint.
Our investigation will include a review of the data that has been processed in relation to the issues you have complained about and a review of what has happened. We will also speak as necessary to individuals involved in the matter. We will keep you informed of the progress of our investigation.
Upon conclusion of our investigation, we will write to you and explain what we have done to resolve the complaint and, where appropriate, any actions we have taken as a result. We will communicate the outcome of your complaint to you without undue delay.
If you are dissatisfied with our handling of the data protection complaint, you can contact the ICO using the details set out below.
You have the right to raise a data protection complaint with the ICO at any time. You do not have to wait for us to review your complaint or respond before complaining to the ICO. We would, however, appreciate the chance to deal with your concerns before you do so.
https://ico.org.uk/make-a-complaint/
Telephone number: 0303 123 1113
You do not need to inform us, the ICO will contact us if they need any information from us.
