18th Nov 2026 - 12:00 PM to 01:00 PM
The Financial Conduct Authority's Consumer Duty has now been in force for over three years, but many firms are still grappling with how to demonstrate good customer outcomes in practice. As regulatory expectations continue to evolve, firms face increasing scrutiny over governance, monitoring, evidencing outcomes, and responding to poor customer results.
Join us for this practical webinar as we assess where the Consumer Duty stands today, explore key Financial Conduct Authority messages and supervisory themes, and examine the lessons firms can learn from recent regulatory activity. We will consider how the Consumer Duty is being embedded across different sectors and discuss common challenges that continue to arise.
The session will provide actionable insights for authorised firms, their senior managers and compliance teams, including:
• The Financial Conduct Authority's current areas of focus and expectations.
• Common weaknesses and pitfalls identified since implementation.
• What good looks like in governance, oversight and Management Information.
• Practical steps to evidence compliance with the Consumer Duty.
• Key priorities for firms over the next 12 months.
Whether you are a bank, wealth manager, payments firm, insurance intermediary or other Financial Conduct Authority-regulated business, this webinar will help you benchmark your approach and ensure your Consumer Duty framework remains effective, proportionate and regulator-ready.
Please register using the link below. You will receive a confirmation email containing your webinar link to join on the day.
We look forward to welcoming you to this practical and informative session.
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