Each firm’s designated Senior Manager or equivalent person is responsible for identifying which of their employees are unable to perform their jobs from home, and have to travel to the office or business continuity site.
In particular, the FCA would not expect the following to go into work or meet face to face:
- financial advisers, as they can offer their services online or by phone
- staff who can safely and securely trade shares and financial instruments from home
- business support staff, such as those in IT where they can triage issues from home, unless they are looking after specific equipment or technology
- claims management companies and those selling non-essential goods and credit
