Outsourcing Public Services Across Local Government
Following the 2015 budget, local authorities were faced with the challenge of reducing spending overall by 40%. In response to this, the Local Government Association has reported that by combining services, local government, as a whole, can achieve savings of £462 million, an increase of £105 million since 2014.
Shared services and other service delivery options are now being reviewed by many local authority departments, with a notable shift towards sharing a broader range of services. This will require different methods of working depending on the authority, who will each need to take a more radical approach and transform the ways frontline services - such as waste collection, adult social care and children’s services - and back office functions, such as IT and Legal, are delivered.
However, this presents a real challenge for local authorities in today’s pressured environment, where failure is not an option. Regardless of whether a service is outsourced or delivered internally, the true test of success is ensuring the delivery of a quality service that ultimately saves money.
To fully explore this challenge, Ashfords partnered with iGov Survey, to conduct a survey seeking the views of those at the front end of public sector service delivery on the following:
- Approaches and attitudes towards the use of various types of arrangements, from shared service provision through to joint venture structures.
- Significant barriers or challenges to successful implementation.
- Critical factors for success.
- The overall experience of local authorities around outsourcing versus insourcing, and the preferred approach going forward.
Following extensive review, we have now collated the resulting outcomes and the following report contains a summary of our key findings, preceded by a foreword from Elizabeth Gibson, Head of Public Sector.
Click here to view the report.