Our approach

Excellent client service is at the heart of everything we do. A lot of firms might say that, but for us, clients really do come first and we work hard to make sure they receive the level of service they expect – every time.

We make it our business from the start to understand our clients’ businesses and objectives and work with them to make sure that our approach will deliver their goals.  To ensure that our clients are at the forefront of everything we do, Ashfords has a dedicated Client Partner, who has overall responsibility for the quality of client service in the firm.

Our Client Relationship Programme involves independent partners carrying out regular reviews with clients to find out what we’re doing right – and what we need to work on. We listen to our clients and work to resolve any issues that they raise, so they never happen again.

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